Client satisfaction is a hallmark of Schemata Workshop. When Mike and I started the company over 7 years ago, we were truly committed to providing a high level of service to all of our clients – regardless of the project type or size. We have no “bread and butter” projects – all of our clients are treated as a priority. Yeah, I hear you…this might sound trite, cheesy, gratuitous, whatever. But we really mean it, really. And we try our best to practice with this intention.
Over the years we have been featured in a national article for our attention to customer service and commended time and time again by clients for our high quality services. And this is an ethic that we have intentionally passed down to our employees. So I was particularly proud to read a post today on a client’s blog – she blogged about Peggy Heim (our longest-standing employee) and her ability to quietly, calmly, and confidently walk them through a very challenging home remodel. Not only was I proud of Peggy and the careful attention she gave the client, but also for the 8 other colleagues she has working with her. We have a solid team that truly understands the importance of customer service and the dividends it returns in the form of client satisfaction, referrals and rewarding projects. After all, we are not practicing architecture for our own enjoyment (but that’s a nice fringe benefit).
To read about Peggy’s ability to “walk on water”, click here.